Store Pickup Service Level Agreement (SLA)

1. Order Processing Time:

Standard Processing Time: Orders will be processed within 8 hours of order confirmation on business days.
Peak Season Processing Time: During peak seasons or high-demand periods, order processing time may extend to 24 hours.

2. Order Readiness Time:

Standard Readiness Time: Once an order is processed, it will be ready for pickup within 72 hours.

3. Pickup Window:

Customers will be provided with a specific pickup window of 4 hours.
Customers will receive a notification when their order is ready for pickup.

4. Order Cancellation:

Customers may cancel their order prior to it being processed or picked up.
Once an order is processed or picked up, cancellation may not be possible. How returns are available based on our terms and conditions

5. Order Accuracy:

We strive to ensure 100% order accuracy.
In the event of an order discrepancy, customers should contact store personnel immediately.

6. Store Hours:

Store hours will be clearly communicated to customers and updated regularly.